Understanding how decision makers qualify spending their limited budget is invaluable for two reasons: one, being empathetic to your prospect’s needs will build more trust with your potential client, and two, aligning your solution with a defined need within the company will show a clear-cut and more accurate ROI.

Business drivers are the groundwork for starting a sale. Once you know what they are, you can determine if you should go after that account or move on to the next one. Don’t try to force your solution upon a company. You probably won’t get the sale. Even worse, if you do close the sale, the solution might not live up to their standards and won’t provide the ROI they were expecting. The best approach is to ask the right questions so you can better understand your prospect’s business drivers and get a clear picture of what they’re trying to accomplish before wasting any more of their (and YOUR) valuable time.

While you may not be able to gain insight into what the company’s buying cycle is from and earnings call transcript, at the very least you can formulate an idea of what their budget might be (based on if they state that they are attempting cost reductions or will be investing more) and also what kinds of business problems they are trying to solve within the company. Being sensitive to these issues and approaching a potential sale in a new account can only benefit from empathy and a pitch that is custom tailored toward easing their woes.

Understanding an account does not only mean knowing who the decision makers are and the company’s organizational structure; one of the worst things you can do is to go into a sales call and not fully-understand and be attempting to solve one of their business problems. Coming in to relieve a pain within a company is a much more effective approach to selling than pitching your product blindly to an exec that you have pegged as the exec with the money burning a hole in his pocket.

Having long, ineffective sales cycles is a major problem for any sales department. Sales reps want short sales cycles so they can increase their number of contracts, spend less time per sale and close a larger percentage of their opportunities.